Vegan Beauty is happy to offer a 14 day “Return Policy” on all unopened, regular, full-priced products purchased (not discontinued, discounted or Limited Edition stock), from the date you receive your order or first attempted delivery by Courier or Australia Post (via processing tracking number). If you are unhappy with your purchase within these 14 days, you are more than welcome to contact Vegan Beauty to receive a full refund upon the purchase price of your product/s (excluding any delivery fees) or an exchange.
If you are unsure about a colour please request a sample prior to purchasing or with your order; so you can test the colour before opening your purchased product. This way if the colour is unsuitable and you need to return it you will be able to do so in accordance with the Return Policy.
To receive a refund or an exchange on your product/s please email Veronica at firstname.lastname@example.org within the 14 day period to arrange a product return. You are welcome to phone us to let us know you will need a return (0488 633 232), however, no return will be accepted without a detailed email prior to the item being returned.
The detailed email should include the following information:
- Your name
- Your address
- Your contact phone number
- Product you’re returning, and
- Reason for return.
If you require a refund or an exchange, you will need to pay for return postage charges. Items will need to be packaged carefully and appropriately to prevent damage upon return journey. Your return must also be postmarked within the “14-day Return Policy” time period e.g. you cannot email saying you will be returning within the “14-day Return Policy” and wait another 30-days to post the return.
Returns will be refunded via original payment method.
If you require an exchange, you will be responsible for the postage costs for the exchanged item/s to be sent to you. This will be via Regular trackable delivery either through Australia Post or a Courier company (at Vegan Beauty’s discretion). Vegan Beauty will send you a Paypal money request to your email address for this. No exchanged items will be sent until this postage has been paid.
Outside of this 14 day “Return Policy”, products may only be returned for a refund in accordance with Australian Consumer Law.